chester zoo cancel booking
Our Jaguar Coffee Shop, Madagascar Market Place and Bembe will remain closed for now. Chester Zoo Perks is protected by trademarks and copyright. If you wish to make any changes to your order or information provided once you have already placed an order, please contact us on 01244 380280. 96 đánh giá và 27 hình ảnh đang đợi bạn trên Booking.com. (k) Educational Establishments includes Ofsted registered early years settings such as child-minders, nurseries and pre-schools. What do I do? To contact a specific department, please use the contact form here. 10.5 Clothing which is, in our opinion, offensive to other visitors is prohibited from being worn on the Zoo premises. For this reason, we apologise that we won’t be able to issue tickets for a free visit for members from other zoos whilst our own member booking restrictions remain in place. 17.1 This clause 17.1 applies to any items or products (Items) that we provide to you as part of any Service ordered on our Site, save for Packages (see clause 5 (Picnics and Other Food and Drink Packages) or any other perishable goods. If you’re looking for hotels near Chester Zoo, our Wirral (Childer Thornton) hotel is 10–20 minutes away by car and our Wirral (Bromborough) hotel is only a little further still. Găsiţi hoteluri online lângă Chester Zoo, Marea Britanie. You can find the closing times for the date of your visit here. Shoes and shirts/tops must be worn at all times. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. All of our toilet facilities (apart from those within cafes and restaurants) will be open, with limited capacity to enable social distancing. I have a gift ticket / adopter ticket / complimentary ticket, which has expired while you’ve been closed. 16.11 Whilst we will endeavour to accommodate any visitor with a disability or learning difficulty who has purchased a Special Event, this cannot always be achieved for practical and health and safety reasons. Please see our membership team on arrival at the main entrance with your confirmation letter and they will be able to arrange your membership card for you. This page (together with our Terms of Use and Privacy Policy tells you information about us and the legal terms and conditions (Terms) on which we sell and you may purchase admission tickets and other services (Services) listed on our website (Site) to you, including but not limited to memberships, animal adoptions, animal encounter days, gift vouchers and special events. 14.2 The contents of each Encounter Day and the prices are as quoted on our Site from time to time. Enjoy fabulous 32 active online discount vouchers and save 50% Off for your purchase at Chester Zoo. It is your responsibility to ensure that the information supplied to us is accurate before making any purchase. I’ve tried to register / log in to my account and can’t. I have a booking but can’t visit because of coronavirus restrictions. We are The North of England Zoological Society trading as Chester Zoo, a company registered in England and Wales under company number 01401111 and with our registered office at Cedar House, Caughall Road, Upton-by-Chester, Chester, CH2 1LH. Please bear with us as the team are dealing with lots of queries at the moment. 27.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. 24.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. 21.1 The prices of the Services (including Items as defined in clause 17.1 (Our Guarantee and Warranty) and Packages as defined in clause 5.1 (Picnics and Other Food and Drinks Packages) are as quoted on our Site from time to time. Buses to the Aquarium and zoo from Alexandra lodge. You can see all of the latest safety information here. 27.6 Please note that these Terms are governed by English law. We have experienced a high number of members not arriving at the time that they have booked. 7.1 When you purchase an admission ticket or gift ticket (see clause 4 (Tickets)) on our Site, you are given the option to contribute a 10% donation towards our conservation work which enables us to reclaim tax paid on your ticket through the Government’s gift aid scheme (Gift Aid). Following government guidance in England, you must wear a face covering in ALL indoor spaces at the zoo (with the exception of children under 11 years and those with medical or other exemptions). 5.2 Available Packages and their prices are as described and quoted on our Site from time to time in accordance with clause 21 (Price of Services and Delivery/Postal Charges) and must be paid in advance at the time of booking in accordance with clause 21.6. The confirmation required is sight of a letter from a GP confirming a carer is required, a letter confirming receipt of DLA/PIP or the standard blue badge for vehicles which depicts the disabled person’s name and identification. Will I be able to meet family and friends at the zoo? If you have already purchased an admission ticket for your visit, we can of course deduct this from the cost for you. We reserve the right to reduce or alter such benefits attached to any Membership package at any time. Suitable for 0-100 years. 21.2 Prices for our Services may change from time to time, but, save in the event of an error to which clause 21.5 applies changes will not affect any order which we have confirmed with a Confirmation email in accordance with clause 2.4 (How the Contract is Formed Between Us). We are the most visited zoo in the UK AND a conservation and education charity committed to PREVENTING EXTINCTION. There must be one accompanying adult per child. I have another question or would like to make a suggestion? We are hopeful that we will be able to welcome members from our partner zoos when the restrictions come to an end after 21 June. We ask that you download the NHS Test and Trace app and use the QR codes to ‘check in’ when you arrive. 14.3 Encounter Day tickets are only valid for the specific date chosen when booking and that date stated in our email Confirmation in accordance with clause 2.4 (How the Contract is Formed Between You and Us). You should print a copy of these Terms or save them to your computer for future reference. This means a Contract for the purchase of Services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. All of our washrooms will be cleaned thoroughly and regularly throughout the day for your safety. The zoo itself is gorgeous, the animals are so well looked after and the zoo staff we've come across have always been super friendly, well educated and very passionate about the animals and the zoo itself. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate to the best of your knowledge. Please help us to keep people safe by visiting only with yup to 6 people or two households. You can also contact us using our Customer Services telephone line on 01244 380280 or fax on 01244 371273. Najděte si on-line hotely poblíž Chester Zoo, Velká Británie. Is it possible to hold a private event at the zoo? 2.2 When you place an order through our Site, this will be an offer by you to purchase those items displayed in your shopping basket. 7.2 Stand-alone donations can also be made through our Site and you will be given the option to add Gift Aid to each donation. Our kiosks, cafes and restaurants are open for takeaway only from 12 April. Will there still be talks at some of the animal habitats? Chester Zoo is now the UK’s number one wildlife attraction and is one of the world’s top zoos. 8.1 Any third party promotions are subject to the terms and conditions provided by the third party supplier and you should read these carefully, including any expiration dates which are stipulated before purchasing any tickets or other Services from our Site to ensure that any voucher or discount code is valid. We will not be liable or responsible if you break any such law. Please ensure you have a valid booking for that day. How will you ensure that we can visit the zoo safely? Our team will be carefully managing these areas, and so there may be a short wait to use the facilities. (f) behaves in a manner, which in our opinion is or likely or is likely to affect the enjoyment of other visitors. These Terms were most recently updated on 3 May 2017. Should you arrive late, we reserve the right to refuse your entry to the Special Event without rescheduling or refund. Children between 8 and 15 years of age must be accompanied into the zoo by a spectating adult who must have purchased a standard admission ticket in accordance with clause 4 (Tickets) or be a Member. 8.2 Many promotions are only redeemable at the Zoo’s admissions gate and cannot be used in conjunction with any other offer or discount. 14.10 The following additional terms apply for these specific Encounter Days: (i) Elephants Splash Encounter is only suitable for adults aged 18 year and over. Payment for renewals must be made in advance. 13.5 Each Adoption is for a term of 12 months. Packages are subject to availability and may vary from the descriptions on our Site in the event of any shortages or any other unforeseen circumstances, although we will make every effort to provide you with suitable substitutes where possible and, where this is not possible, we will refund the price paid to use for the Package. Will the animal houses and walk through exhibits be open? 14.7 All Encounter Day tickets purchased are not for resale, and, save as otherwise expressly provided in these Terms, non-exchangeable and non-refundable. Scientists and conservationists at the zoo are monitoring the very latest research and evidence to try and understand how this new virus acts in animals. We're currently closed. A week ago the zoo said it was 'in despair, not knowing when we would reopen'. Please note that we have no control over these charges and we cannot predict their amount. 16.3 The contents or programme of each Special Event and the prices are as quoted on our Site from time to time. 6.5 No dogs or other pets shall be permitted entry to the Zoo, with the exception of guide dogs and other assistance dogs which are permitted in certain areas of the Zoo. One month before the end of the initial term and every 12 month period thereafter, we will write to you giving you the option of renewing that Adoption for an additional 12 month period to commence consecutively. (i) Meerkat Encounter is only suitable for adults aged 18 years and over and children aged 9 years old and over. We’re hoping to be able to remove the need to book as soon as possible. We currently have a limited number available due to the new safety measures we have in place therefore we recommend booking early. 4.5 Advance Tickets are valid for entry to the Zoo only on the date that is specifically chosen. Restrictions based on health, safety and security are non-discriminatory. Our membership office will open on 12 April. BEST RATE GUARANTEE Amend / cancel my booking. A Chester Zoo spokesman said: “The plan our guys here have is to constantly assess and constantly review. There must be one accompanying adult per child. It's absolutely amazing! Please email [email protected] with your membership number and preferred email address and they’ll reset your password and ensure that the email address we have for you is up to date. We shall not be held liable for any delays in delivery once dispatched. You don’t have to arrive at the exact time stated on your booking confirmation but please don’t arrive before this time as we won’t be able to let you in. 6.7 Admission to the Zoo is subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched by our staff. 12.4 For the purposes of Membership purchases, the following definitions which are used on our Site shall apply: (a) Adult means an individual aged from 18 years old plus; (b) Family Membership means a single Membership for at least one Adult and one Junior Member; (c) Joint Adult Membership means a single Membership for two or more Adults who can access the Zoo jointly or independently of one another with a valid Membership card; (d) Junior Membership means Membership for a child aged from 3 years to 17 years inclusive; (e) Life Membership means free Membership awarded to Adults who have been a Member of the Zoo for more than 25 consecutive years (not including any period of Junior Membership) and are over 60 years of age, entitling the holder to free lifetime access to the Zoo together with the standard benefits of Membership stated on our Site from time to time and free admission for one guest; (f) Platinum Membership means lifelong Membership for Adults who have previously purchased one full year’s annual Membership to be paid in advance of 10 consecutive years, entitling the holder to free lifetime access to the Zoo together with the standard benefits of Membership stated on our Site from time to time; (g) Student Membership means Membership for an Adult who is in full time education and holds a valid and current identity card which shows they are a student at the time of entry. 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